FAQ

Shipping & delivery

Most orders are reviewed and passed to our fulfillment partners within 1-2 business days. From there, standard delivery typically takes 15-30 business days, and can occasionally run longer during customs processing or peak periods. Every order ships with tracking, so you'll always know where your package is. Read the full details on our Shipping Policy page.

Returns & refunds

Not the right fit? You have 14 days from delivery to request a return, no reason required. Email us at snugholmcontact@gmail.com with your order number to get started. Full details are on our Return & Refund Policy page.

My order arrived damaged or wrong, what now?

Email us within 7 days of delivery at snugholmcontact@gmail.com with your order number and a photo of the item. We'll arrange a replacement or a full refund at no extra cost to you, no need to return the item first.

How do I track my order?

You'll get a shipping confirmation email with a tracking link as soon as your order leaves our fulfillment partner. If tracking hasn't updated in a few days, that's normal for international shipments moving between carriers.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, Klarna, and PayPal. All payments are processed securely through Shopify.

Still have a question?

Reach out any time via our contact page or email snugholmcontact@gmail.com. We're quick to respond.